1. Acceptance and Agreement

When you visit our site, request information, or start working with us, you're accepting these terms. If something here doesn't work for you, please reach out before moving forward. We're happy to discuss concerns or answer questions about what any of this means in practice.

These terms apply to everyone who interacts with our services, whether you're browsing our portfolio, reaching out for a quote, or actively working with us on a project. We update these occasionally to reflect how our business evolves, so checking back periodically makes sense.

2. Services We Provide

ConnectGridWeb focuses on mobile app UX UI design for clients operating in Japan and internationally. Our work includes user experience research, interface design, prototyping, and design system development. What we deliver depends on what we agree to in writing for each specific project.

Project Scope and Deliverables

Every project starts with a conversation about what you need and what we can realistically deliver. We document this in a project agreement that outlines specific deliverables, timelines, and responsibilities. The scope can change as projects evolve, but any modifications need written agreement from both sides.

We work with design files in formats that make sense for your team. Usually that means Figma, Sketch, or Adobe XD, though we can adapt based on your workflow. Source files, documentation, and design assets become part of what you receive when a project wraps up.

3. Your Responsibilities as a Client

Good design work depends on collaboration. You'll need to provide timely feedback, share relevant information about your users and business goals, and give us access to people or resources we need to understand the problem we're solving together.

• Respond to our questions and review requests within the timeframes we agree on
• Provide accurate information about your users, technical constraints, and business requirements
• Give clear feedback that helps us understand what's working and what needs adjustment
• Respect our team's time by showing up prepared for scheduled meetings and reviews
• Make decisions when we need your input to move forward

When feedback or decisions get delayed, projects slow down. We'll do our best to keep things moving, but significant delays on your end might mean adjusting timelines or project terms.

4. Intellectual Property and Usage Rights

Your Rights to Completed Work

Once you've paid in full for design work we've created specifically for your project, you own those designs. You can use them how you need to for your mobile app or digital product. This ownership transfers after final payment clears, not before.

What We Retain

We keep the right to show the work in our portfolio, write about it as a case study, and reference it in conversations with potential clients. If your project involves confidential information or you need it kept private, we can discuss signing an NDA before starting work.

Our design processes, methodologies, templates, and internal tools remain our property. You're getting the final designs and documentation, not our underlying systems for creating them.

Third-Party Resources

Sometimes designs incorporate fonts, stock images, icons, or other resources that come with their own licensing terms. We'll let you know about these and factor appropriate licenses into project costs. You're responsible for maintaining any required licenses for these third-party elements.

5. Payment Terms and Policies

Project costs are outlined in individual proposals or agreements. We typically structure payments in phases tied to project milestones rather than one upfront payment or one final payment.

Invoices are due within 14 days unless we've agreed to different terms. Late payments affect our ability to keep projects moving and might result in pausing work until accounts are current. We don't love doing this, but we also need to keep our business running.

Additional Work and Scope Changes

When projects grow beyond the original scope, we'll discuss the additional work and associated costs before proceeding. Changes happen on most projects, and we're flexible about adapting as needs evolve. We just need to make sure everyone understands how scope changes affect timelines and costs.

6. Project Timelines and Delays

We estimate timelines based on our experience with similar projects and what you tell us about your needs. These are estimates, not guarantees. Design work involves iteration and refinement that's hard to predict precisely.

Timelines can shift when feedback gets delayed, requirements change, or external dependencies take longer than expected. We'll keep you updated about where things stand and flag potential delays as soon as we see them coming.

If you need to pause a project, we can usually accommodate that. Pauses longer than 30 days might affect project terms or require renegotiation depending on how they impact our team's availability and schedule.

7. Revisions and Feedback

Most projects include specific revision rounds built into the scope. We work iteratively, so you'll see progress regularly and have opportunities to provide input throughout the process, not just at the end.

Revision rounds cover refining and adjusting the work within the agreed scope. Requests that change the fundamental direction or add new sections typically count as scope changes rather than revisions.

We synthesize feedback from your team, but having one primary contact who can consolidate input makes projects run smoother. Conflicting directions from multiple stakeholders slow things down for everyone.

8. Confidentiality and Privacy

We take your privacy seriously and don't share information about your project, business, or users outside our immediate team. Our team members understand confidentiality obligations and respect sensitive information.

Information you share with us gets used solely for your project. We don't sell data, share it with third parties for their purposes, or use it in ways unrelated to the work we're doing together.

For highly sensitive projects, we're happy to sign mutual NDAs that formalize these protections with more specific legal language.

9. Website Content and Accuracy

We keep our website updated with current information about our services, portfolio, and how we work. But websites aren't perfect living documents. If you spot something that seems outdated or contradicts what we're telling you directly, the direct conversation takes precedence.

Portfolio examples represent real projects but might not show every detail due to confidentiality agreements or client preferences. If you want specifics about how we approached something you see in our portfolio, just ask.

10. Limitation of Liability

We stand behind our work and want every project to succeed. But we're designing interfaces, not guaranteeing business outcomes. Your app's success depends on many factors beyond design, including your product, market timing, competition, and execution.

Our liability is limited to the fees you've paid for the specific project in question. We're not responsible for indirect costs, lost revenue, or business impacts that might stem from design decisions.

We carry professional liability insurance appropriate for a design consultancy of our size. If you need specific coverage amounts or protections for a large project, we can discuss what makes sense.

11. Termination and Cancellation

Either party can end a project relationship, though we prefer having conversations about concerns before it reaches that point. If you decide to cancel a project, you'll owe payment for work completed up to the cancellation date.

We might terminate an agreement if payments are significantly overdue, if you're not holding up your end of the collaboration, or if the working relationship becomes problematic in ways that prevent good work.

When projects end early, we'll work out a fair resolution about deliverables, outstanding payments, and what happens with work in progress. Our goal is to leave things in a reasonable state even when projects don't reach their original conclusion.

12. Dispute Resolution

If disagreements come up, we'll try to resolve them through direct conversation first. Most issues get sorted out when people talk openly about concerns and look for reasonable solutions.

For disputes that need formal resolution, both parties agree to attempt mediation before pursuing legal action. Mediation gives us a chance to reach an agreement with help from a neutral third party without the expense and hassle of court proceedings.

These terms are governed by Japanese law, given our location in Tottori. Any legal proceedings would take place in appropriate courts in Japan.

13. Changes to These Terms

We update these terms occasionally to reflect how our business evolves or to address new situations we hadn't considered before. When we make meaningful changes, we'll post the updated version here with a new date at the top.

For active projects, changes to these terms don't affect agreements already in place unless both parties agree otherwise. New projects after the update date follow the current terms.

14. General Provisions

If any part of these terms turns out to be unenforceable, the rest still applies. We're not waiving future rights if we don't enforce something immediately in a particular situation.

These terms, along with any signed project agreements, represent our complete understanding about how we work together. They replace any previous conversations or informal agreements, though we're always happy to discuss adjustments for specific projects.